Get in touch
Telegram is the fastest way to reach us — a real person, any hour, with the authority to resolve your issue. Have a transaction reference ready for anything payment-related.
Telegram Support
Account, deposits, withdrawals and bonus questions. Median reply under four minutes.
@ravihere0 →Formal complaints, data requests under our privacy policy, and partnership enquiries.
support@is7apk.comSupport Hours
Twenty-four hours a day, seven days a week, including public holidays. Support is staffed in-house, not outsourced.
Send us a message
For anything urgent, use Telegram — it is considerably faster than this form.
This form does not transmit data to a server. Please use Telegram or email for a reply.
Before you message us
Most support requests are resolved in a single reply when they arrive with the right details. Have these ready and you will save yourself a round of back-and-forth.
- Your registered mobile number. This is how we find your account — use the number the account was opened with, not a different one.
- The transaction reference. For any deposit or withdrawal issue, the UPI or transaction reference lets us locate the exact payment instantly.
- The exact date and time. When did it happen, as precisely as you can — including whether it was AM or PM. This narrows the server logs quickly.
- A screenshot. A clear capture of the error, the pending payout or the round in question is worth several paragraphs of description.
- The game round ID. For anything about a specific round or result, the round ID ties your query to the exact record and its provably fair seed.
Sending these up front means the first person who reads your message can usually act on it, rather than asking you for more information first.
What we can and cannot help with
Support has real authority to resolve account and payment issues. There are also things we will never do — usually because the rules, or fairness, do not allow it.
✅ We can help with
- Deposits that have not credited
- Withdrawals — status, delays and payouts
- KYC and account verification
- Bonus terms and wagering questions
- Account recovery and login problems
- Setting deposit limits and cool-off periods
- Self-exclusion, at any time and without delay
- Investigating a disputed round from the server log
🚫 We cannot
- Guarantee winnings, or predict a result — nobody can
- Reverse a fairly settled round because you disagree with it
- Unlock or verify an account for anyone under 18
- Serve residents of restricted states — Andhra Pradesh, Assam, Odisha, Telangana, Nagaland and Sikkim
- Give tax advice — please consult a qualified professional
- Refund losses from ordinary play
Response times
Which channel to use, and roughly how quickly you will hear back. For anything urgent, Telegram is always fastest.
| Channel | Typical first reply | Best for |
|---|---|---|
| Telegram support — @ravihere0 | Median under 4 minutes | Deposits, withdrawals, account, KYC and bonuses |
| Telegram community — @yn_games | Varies — it is a broadcast channel | Announcements, bonus drops, new games and player chat |
| Email — support@is7apk.com | Within one working day | Formal complaints, data requests and partnerships |
Escalations and complaints
If your issue is not resolved to your satisfaction on Telegram, you can escalate it. First, ask the support agent for a reference number for your case — this ties your complaint to the full record of what has already been discussed. Then email support@is7apk.com with that reference and a short summary. Quoting the reference means the escalation team starts with the whole history rather than asking you to repeat it.
Most escalations are reviewed within one to two working days, and complex cases — those needing a payment provider or a studio to respond — may take a little longer. We will tell you if it will. Disputed rounds are resolved from the server log and the round’s seed and hash, which record exactly what happened and cannot be altered after the fact. If the record shows an error on our side, we correct it; if it shows a fair result, we will explain it clearly so you can see the same evidence we do.
Reporting a security issue
If you believe you have found a security vulnerability — in the app, the website or the payment flow — we want to hear about it, and we practise responsible disclosure. Please email the details to support@is7apk.com with enough information for us to reproduce the issue. Do not post the details publicly or share them with anyone else while we investigate, so that other users are not put at risk. We aim to acknowledge a genuine report within two working days and will keep you updated as we work on a fix. We are grateful to researchers who report issues privately and give us a reasonable chance to resolve them.
Contact FAQ
The things people ask before they get in touch.
On Telegram support the median first reply is under four minutes, day or night. Email is answered within one working day. Support is staffed in-house, twenty-four hours a day, seven days a week, including public holidays.
We do not offer telephone support. Telegram and email keep a written record of your issue, its reference number and any screenshots — which resolves account and payment questions faster and more accurately than a phone call. Telegram is our fastest channel by a wide margin.
Our team assists in English and Hindi. Write in whichever you are more comfortable with and we will reply in the same language.
Message support on Telegram or email support@is7apk.com from your registered details and ask to close the account. If your reason is that play has stopped feeling like fun, we can also set a cool-off period or a full self-exclusion instead — no questions, no delay. See our responsible gaming guide for the options.
Email support@is7apk.com from your registered email address and tell us what you would like — a copy of your data, a correction, or deletion. We verify that the request comes from the account holder before we act on it. Full details of what we hold and your rights are in our privacy policy.
Need to talk about your play, not your account?
If gaming has stopped feeling like entertainment, our support team can set a deposit limit, a cool-off period or a full self-exclusion on your account — no questions, no delay. You can also reach confidential help at BeGambleAware.org, or read our responsible gaming guide.